Working Sm@rt with

Microsoft Teams

Effective teamwork, collaboration, and communication

  • Is your team communicating effectively to get projects done on time?
  • Can’t find important documents when you need them?
  • Ineffective meetings eating up your day?
  • Difficulty collaborating across multiple team tools?
  • Silos between teams causing productivity issues?
  • Want to raise team engagement and maturity level?

Our WorkingSm@rt with Microsoft Teams course will lift your teamwork to new levels.




Workgroups and teams including those who work in a Microsoft Teams environment.

Format ​

  • 2 x 4 hours, instructor-led online session
  • Group follow up coaching
  • Individual follow up coaching for all attendees

What’s Included

  • Comprehensive Learning Guide and Resource Manual
  • Subscription to our monthly LearningLink e-newsletter

Collaborating with Simplified Processes

‘WorkingSm@rt’ training is different from TEAMS tech training that only shows you how to turn functions on & off but not how to use TEAMS to work productively. ‘WorkingSm@rt’ processes show you how to use TEAMS to work & collaborate more effectively with your Team.

WorkingSm@rt using Teams makes MS Teams work by showing: ​

  • How to work effectively as a team ​
  • How to apply business processes & structure to MS Teams


What You Will Learn

Behaving as a Team

Assess the current strengths of each team’s essential skills. Learn how team players need to behave to deliver shared goals on time.

Business Processes

Business Processes apply the WorkingSm@rt Best Practices i.e. why and when to use the MS Teams functions.

Guidance on 365 Apps

Guidance is given on which to use to help teams sidestep duplication of work, missed information or continuous distractions.


Have clear IT Guidelines for MS Teams to avoid unintentional misuse, or even bewilderment.

Detailed Synopsis

Format ​

  • Hands-on Instructor-led Sessions: 2 x 4 hours, instructor-led online session
  • Group follow up coaching

What’s Included

  • Comprehensive Learning Guide and Resource Manual: Individual Virtual Learning Guide with training content to refer to, whenever you want. ​
  • Ongoing support: WorkingSm@rt Helpdesk, no matter where you work.
  • LearningLink: Our monthly productivity e-newsletter to keep you updated.


  • Setting-up: Apply the most useful MS Teams options and logical configurations ​
  • Integration: Understand how to use MS Teams with other key 365 Apps e.g. ​
  • Outlook: How MS Teams and Outlook co-exist, and when to use each application ​
  • OneNote: How MS Teams integrates with OneNote for sharing information
  • Meetings & Online Calls: Reduce administration time and make notes ​
  • Project Management: Plan simple projects and assign tasks with transparency ​
  • Document Sharing: Collaborate on documents ​
  • Instant-messaging: Be more responsive using chat-based communications, with ‘Rules of Engagement’


What our graduates say about this training course

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Making Teams Work

Behaviours ​

  • Adopting ‘WorkingSm@rt’ Guidelines ​
  • Collaborating willingly ​
  • Instant messaging ​
  • Co-authoring documents ​
  • Modernising Meetings ​
  • Activating to-do’s ​
  • Planning Projects jointly ​
  • Managing Teams with transparency

Productivity Boosts

  • Team ways of working are consistent
  • Teams complete work faster
  • Individual Inboxes are smaller ​
  • Team members gain productive time ​
  • Team Meetings are shorter ​
  • Teams deliver actions on time ​
  • Project Teams are fully involved ​
  • Everyone is constantly up-to-date

Want to learn more?